Customer Support

MLS Direct Network specializes in providing personal customer support to its clients and has one of the best ratios of support personnel to merchants in the industry. This is why you’ll get a live person in three rings on average when calling our in house support team. Our in house team is ready and waiting to assist you with your statement questions, deposit questions, checking account changes, ownership changes and supply requests.

All technical support, including terminal issues, transactional issues or questions on how to perform a transaction and batching issues are handled by our 24/7 national help desk. Since there are so many types of terminals we have found that the national help desks are more efficient and better trained in solving these issues.